Return Eligibility:

Items can be returned only if they are defective, have a color change, or were delivered late.

Proof of Issue:

Customers must provide a video of the parcel being opened to validate the return claim. This video serves as evidence for any defects, color changes, or late delivery issues.

Return Process:

If the item is found to be defective or different from what was ordered, customers should contact DT Brand Shop`s customer service within a specified period (usually mentioned in their policy, e.g., 4-15 days from delivery).

The customer service team will guide through the return process, including where to send the item and any additional documentation required.

Condition of Items:

Items must be returned in their original packaging and unused condition. Any signs of wear or tampering may disqualify the item from being eligible for a return.

Refunds and Exchanges:

Once the returned item is received and inspected, DT Brand Shop will process the refund or exchange. The method of refund (Gpay, Bank Transfer, etc.) and the time frame may vary.

Shipping Costs:

The return policy should clarify who is responsible for the shipping costs of the returned item. In many cases, if the return is due to a defect or error on the shop`s part, they may cover the shipping costs.